Mina Luxe — Privacy Policy

1. Introduction

Mina Luxe ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit minaluxestore.com or place an order with us. By using our website, you consent to the practices described in this policy.

 

2. Information We Collect

2.1 Information You Provide

• Full name

• Shipping and billing address

• Phone number

• Email address

• Payment information (processed securely — we do not store card details)

• Order history and preferences

2.2 Information Collected Automatically

• IP address and browser type

• Pages visited and time spent on site

• Device type and operating system

• Referring website or advertisement

• Cookies and tracking data

 

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders

• Send order confirmations, invoices, and shipping updates

• Respond to customer service inquiries

• Send promotional emails and offers (with your consent)

• Improve our website, products, and services

• Detect and prevent fraud or unauthorised transactions

• Comply with legal obligations

 

4. Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and cart contents

• Analyse website traffic and user behaviour

• Deliver relevant advertisements

You can control cookie settings through your browser. Disabling cookies may affect certain features of our website.

 

5. Third-Party Services

We may share your information with trusted third parties who assist in operating our website and fulfilling orders, including:

• Payment gateway providers (for secure transaction processing)

• Courier and logistics partners (for order delivery)

• Marketing platforms including Meta (Facebook and Instagram) for advertising

• Analytics providers including Google Analytics

These third parties are contractually obligated to keep your information confidential and use it only for the specified purpose.

 

6. Meta Pixel & Advertising

Our website uses the Meta Pixel, a tracking technology provided by Meta Platforms Inc. This allows us to:

• Measure the effectiveness of our Facebook and Instagram advertisements

• Show you relevant ads based on your browsing behaviour

• Build custom and lookalike audiences for advertising

Data collected through the Meta Pixel may be shared with Meta in accordance with their data policy. You can opt out of interest-based advertising through your Facebook ad preferences or by visiting www.youronlinechoices.com.

 

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All online transactions on minaluxestore.com are encrypted using SSL (Secure Socket Layer) technology.

However, no method of internet transmission is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

 

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Order records are typically retained for a minimum of 5 years in accordance with Pakistani business regulations.

 

9. Your Rights

As a customer, you have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete data

• Request deletion of your personal data (subject to legal requirements)

• Opt out of marketing communications at any time

• Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at support@minaluxestore.com.

 

10. Marketing Communications

With your consent, we may send you promotional emails, SMS messages, or WhatsApp notifications about new arrivals, sales, and special offers. You can unsubscribe at any time by:

• Clicking the "Unsubscribe" link in any marketing email

• Sending an email to support@minaluxestore.com with the subject "Unsubscribe"

• Replying STOP to any marketing SMS

 

11. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

 

12. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

 

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

 

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: minaluxe20@gmail.com

• Website: minaluxestore.com

• Brand: Mina Luxe

• Country: Pakistan